Contact information

Contact Information

This page sets out who we are, how to reach us, and what to expect when you do. It is here so that you always know exactly who you are dealing with, before and after you buy.

1. How to reach us

Email reaches us fastest and gives us a written record we can follow up on, so it is the route we would recommend for anything to do with an order.

2. When we are open

Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET). Closed on Saturdays, Sundays and US public holidays.

We aim to answer every message within 24 hours. Messages that arrive over a weekend or a public holiday are answered on the next business day. During launches, sale periods and the weeks before Christmas it can occasionally take a little longer, and if that is the case we will say so rather than leave you waiting.

Because our support hours are in Eastern Time, that is 2:00 PM to 10:00 PM in the United Kingdom, and overnight in Australia and New Zealand. You are welcome to write at any hour; we simply answer during the hours above.

3. What to include

You will get a faster and more useful answer if your first message already contains what we need to look something up.

  • About an order: your order number, and the email address you used at checkout.
  • About a parcel in transit: your order number and the tracking number.
  • About a return or exchange: your order number, the items concerned, and whether you would prefer a refund or a replacement.
  • About a damaged, faulty or incorrect item: your order number and a photograph of the item, and of the outer packaging if it arrived damaged.
  • About a charge you do not recognise: the amount, the date, and the last four digits of the card.
  • About your personal information: the email address associated with your data, and which right you would like to exercise.

4. What we cannot do by phone or email

We will never ask you for a full card number, a PIN, a card security code, or a photograph of your card, and we cannot take payment over the phone or by email. If anyone contacts you claiming to be Feetz & Co. and asks for any of those things, it is not us. Please forward the message to hello@feetzdesigns.com.

We also cannot give medical advice. If a piece of jewelry causes a skin reaction that persists or worsens, please speak to a doctor or pharmacist, and then tell us so we can put the purchase right.

5. Please do not send returns to the addresses on this page

Neither our registered office nor our warehouse is a returns address. Returns are handled at a facility that only accepts authorised parcels, so an unannounced return may be refused by the carrier and we cannot guarantee we will be able to identify it or send it back to you.

Email us first and we will send you a return authorisation together with the correct return address. The full process is in our Return and Refund Policy.

6. Complaints

If something has gone wrong, write to hello@feetzdesigns.com with your order number and a description of what happened. Most complaints are resolved within a day or two, and we would always rather fix a problem directly than have it escalate.

We acknowledge every complaint within one business day and aim to give you a final answer within ten business days. If we need longer, we will tell you why and when to expect a decision. If you are not satisfied with the answer, reply and ask for it to be reviewed; a different person will look at it.

If we cannot resolve matters between us, section 9 of our Legal Notice lists the consumer bodies you can approach in your country.

7. Who you are dealing with

  • Trading name: Feetz & Co.
  • Legal entity: Nevara Group LLC
  • Legal form: Limited liability company incorporated in the State of Wyoming, United States of America
  • Registered office: 30 N Gould St Ste R, Sheridan, WY 82801, USA
  • Warehouse: 390 NE 191st St STE 8260, Miami, FL 33179, USA
  • Website: feetzdesigns.com
  • Represented by: Jaspar Maximilian Schmidt and Kushan Khajehi-Mahabadi

Feetz & Co. is a trading name of Nevara Group LLC. Contracts of sale concluded through this website are concluded with Nevara Group LLC, and it is that company that receives your payment. Charges may appear on your statement as Feetz, Feetz & Co. or Nevara Group LLC.

8. Where to find the rest

Most questions are already answered in writing:

Last updated: 29 August 2026.