Refund policy

We want you to be genuinely happy with your Feetz & Co. jewelry. If something is not right, this page explains exactly what you can send back, how long you have, who pays for what, and when your money reaches you. We have written it to be as clear as we can, because we would rather you knew where you stand before you order than after.

This policy applies to orders placed on feetzdesigns.com and delivered to the United States, the United Kingdom, Canada, Australia and New Zealand. It applies in addition to your rights under the law, and nothing here takes those rights away. Section 16 sets out your statutory rights by country.

1. The short version

• You have 30 days from the day your order is delivered to request a return.
• Items must be unworn and in the condition you received them, with any tags and original packaging.
• Faulty, damaged, incorrect or missing items: we pay everything. Return shipping, a replacement or a full refund, your choice.
• Changed your mind: you pay the return postage. We do not charge a restocking fee and we do not deduct anything else from your refund.
• Refunds go back to your original payment method within 10 business days of us receiving and checking the item.
• Toe rings, anklets and barefoot sandals sit against the skin, so they must be unworn. Trying an item on to check the fit is fine and does not affect your right to return it.
• Always contact us at hello@feetzdesigns.com before sending anything back, so we can give you the correct return address.

2. Your 30-day return window

You have 30 days, counted from the day your order is delivered, to tell us you want to return an item. You do not need to give us a reason. If your order arrived in more than one parcel, the 30 days run from the day the last parcel was delivered.

Once we have accepted your return request, you have a further 14 days to put the item in the post. What matters is the date you send it, not the date it reaches us, so keep your proof of postage.

If your 30 days have passed, write to us anyway. We look at every request on its own merits, and a return outside the window for a genuine reason is often still something we can help with. Returns for faulty items are not limited to 30 days at all; see section 10.

3. Condition of returned items

To be refunded in full, an item needs to come back to us in the condition it left us in:

• unworn, other than a brief try-on to check size and fit;
• undamaged, unaltered and not resized;
• with any tags still attached;
• in its original box, pouch or card, which we ask you to keep until you are sure you are keeping the item.

You are welcome to handle and try on your jewelry to see whether it suits you, exactly as you would in a shop. Doing that will never cost you your right to return it. What we cannot resell is jewelry that has been worn beyond that point: pieces showing skin oils, makeup, self-tan, perfume residue, scratches, tarnish from water or sweat, stretched or shortened chains, or signs of outdoor wear.

If an item comes back to us worn or damaged in a way that reduces its value, we will not simply refuse it. We will contact you with photographs, explain what we have found, and offer you either a partial refund reflecting the reduction in value, or the item back at our cost. See section 8.

4. Hygiene: what we can and cannot accept

Foot jewelry is worn directly against the skin, and toe rings in particular sit between the toes. For the protection of the next customer, we cannot resell a piece that has been worn, and we cannot accept returns of items that show signs of having been worn on the body.

This is not a way of refusing returns. In practice it means:

• Accepted: you opened the packaging, tried the piece on over clean, dry skin, decided it was not for you and sent it back promptly.
• Not accepted: the piece has been worn out of the house, worn in water, worn for a day at the beach, or arrives with visible traces of skin contact.

We suggest trying items on over a soft surface, so that a piece that slips does not get scratched, and doing so before applying lotion, perfume or sunscreen.

5. Items that cannot be returned

The list below is deliberately short. Anything not on it can be returned under section 2.

• Items that have been worn beyond a try-on, as described in section 4.
• Items damaged after delivery through accident, misuse, alteration or repair by someone other than us.
• Items made or engraved to your personal specification. Where an item is made to order, we say so clearly on the product page before you buy.
• Gift cards, where offered.

Sale items, discounted items and items bought with a promotional code are returnable on exactly the same terms as everything else. We do not operate a final-sale category.

6. How to start a return

1. Email us at hello@feetzdesigns.com within 30 days of delivery. Include your order number, which item or items you would like to return, and whether you want a refund or a replacement. For a damaged or incorrect item, please attach a photograph.
2. Wait for our reply. We answer within one business day. If your return is accepted we will send you a return authorization together with the return address and packing instructions.
3. Pack the item securely in its original packaging, inside an outer envelope or box so that the packaging itself is not damaged in transit.
4. Send it within 14 days of receiving your return authorization, using a tracked service. Keep the tracking number and your proof of postage until your refund has been issued.
5. Send us the tracking number. We will confirm arrival, check the item and email you as soon as your refund is on its way.

Please do not send anything back before you have heard from us. Our returns are handled at a facility that only accepts authorized parcels, so an unannounced return may be refused by the carrier, and we cannot guarantee that we will be able to identify it or return it to you. If you have already sent something without contacting us, email us straight away with the tracking number and we will do our best to trace it.

7. Who pays for return shipping

We pay when the item is faulty, damaged in transit, not what you ordered, or not as described. In these cases we will either send you a prepaid label or reimburse the postage you paid, up to the cost of a standard tracked service in your country. Please send us the receipt.

You pay when you have simply changed your mind, the size is not right, or you no longer want the item. You are free to choose your own carrier; we only ask that the service is tracked, because until the parcel reaches us it remains your responsibility. As a guide, a small tracked packet costs in the region of 5 to 15 USD depending on your country.

We do not charge a restocking fee, an administration fee or an inspection fee, and we never deduct the cost of the original outbound shipping from a refund for a faulty or incorrect item.

8. Refunds: amount, method and timing

What you get back

• The full price you paid for the returned items, including any tax charged on them.
• The original shipping charge as well, if you return your entire order within 14 days of delivery, or if the return is because something was faulty or incorrect. Where you return only part of an order, the original shipping charge stays with the part you kept and is not refunded.
• If your order qualified for free shipping because it contained two or more items, and a return brings it below that threshold, we may deduct the standard 4.99 USD shipping charge that would have applied to the items you kept. We will always tell you before we do this.

How and when

We check returned items as soon as they arrive and email you to confirm whether the return has been approved. Once approved, we issue the refund to your original payment method within 10 business days of receiving the item, and usually sooner. We refund to the card, PayPal account or wallet you paid with; we cannot refund to a different card or send a bank transfer instead.

If you are ordering from the United Kingdom and you cancel under your statutory right of withdrawal, we issue your refund within 14 days of the goods reaching us, as required by law. See section 16.

After we issue a refund, your bank or card provider decides when it appears on your statement. That usually takes 3 to 5 business days, occasionally up to 10 for international cards. If your card has expired or been replaced, the refund still reaches the same account in almost every case; your bank will route it for you.

Partial refunds

We issue a partial refund only where a returned item has lost value because of how it was handled, and only after we have shown you what we found and agreed the amount with you. You may always choose to have the item sent back to you instead, at our expense.

9. Exchanges

If you would like a different size, style or finish, email us and say so. We handle this in one of two ways, whichever is quicker for you:

• Direct exchange. We reserve the replacement for you and dispatch it as soon as your return is on its way to us. You pay nothing extra unless the new item costs more, in which case we send a payment link for the difference. If it costs less, we refund the difference.
• Refund and reorder. You return the original item for a refund and place a new order immediately. This is often the fastest route when the item you want is selling quickly and you do not want to risk it going out of stock.

Where an exchange is needed because we sent the wrong item or the item was faulty, all shipping in both directions is on us.

10. Faulty, damaged or incorrect items

Please open your parcel and check it when it arrives. If anything is broken, missing, or not what you ordered, email hello@feetzdesigns.com with your order number and a photograph. We will put it right, and you will not be out of pocket.

Where an item is faulty, you may choose a replacement or a full refund, including all shipping costs. We do not ask you to accept a repair or a store credit instead.

Manufacturing defects. Beyond the 30-day return window, we cover manufacturing defects for 12 months from delivery. That includes clasps that fail in normal use, links or settings that come apart, and stones that fall out of their setting without impact. Contact us with photographs and we will replace the item, or refund it if we can no longer supply it. This commitment sits on top of your statutory rights and does not replace them.

The 12-month cover does not extend to normal wear, accidental damage, plating that fades over time (see section 11), or items that have been altered, resized or repaired elsewhere.

11. Plating, everyday wear and metal sensitivity

All Feetz & Co. jewelry is gold-plated or silver-plated stainless steel. Plating is a surface layer, and on any plated jewelry that layer wears thin over time. How quickly depends on how you wear it: swimming pools, sea water, sweat, perfume, hairspray, sunscreen and cleaning products all speed it up, and jewelry worn on the foot meets more friction than jewelry worn on the wrist.

Fading or thinning of plating through normal wear is a characteristic of the material rather than a fault, and it is not covered by the 12-month defect cover in section 10. Plating that flakes, blisters or discolors within days of first wear is a different matter, and we treat that as a defect. If you are not sure which you are looking at, send us a photograph and we will tell you honestly.

Our jewelry care guide sets out how to get the longest life out of a plated piece.

Metal sensitivity. Stainless steel is chosen precisely because most people tolerate it well, and our pieces are made to be suitable for sensitive skin. Even so, no metal suits absolutely everyone. If you know you react to a particular metal, please check the material listed on the product page before you order. If you do have a reaction, tell us: an item that causes a reaction because it is not made of the material we described is a faulty item and we will refund it in full. An unworn item can of course be returned under section 2 in the usual way.

12. Cancelling an order before it ships

We aim to dispatch within one business day, so cancellations need to reach us quickly. Email hello@feetzdesigns.com with your order number and the word "cancel" in the subject line. If the parcel has not yet left our warehouse we will cancel it and refund you in full, usually the same day.

If it has already been dispatched, we cannot recall it, but you can refuse the delivery or return it under this policy once it arrives. Do not simply refuse an international parcel without telling us, as refused parcels are sometimes destroyed by the carrier rather than returned.

13. Parcels that are lost, refused or returned to sender

Lost in transit. If tracking has not moved for 10 business days, or your parcel has not arrived within the estimated delivery window, contact us. We open an investigation with the carrier and, if the parcel cannot be found, we send a replacement or refund you in full. You do not have to wait for the carrier to conclude its investigation before we act.

Marked delivered but not received. Please check with your household and neighbors and look for a safe-place photograph in the tracking first. If it still has not turned up, tell us within 14 days of the delivery scan and we will investigate with the carrier and find a solution with you.

Returned to sender. If a parcel comes back to us because the address was incomplete, because nobody collected it from a pickup point, or because customs charges were not paid, we will contact you. You can either have it sent again, paying the new shipping charge, or take a refund of the item price less our original outbound shipping cost.

Customs and import charges. Any duties or taxes charged on delivery are set by your own country and are not ours to refund. If you return an item, ask your customs authority about reclaiming the import charges you paid; most countries have a procedure for this.

14. Discounts, promotions and gifts

If you paid a discounted price, that discounted price is what we refund. Where a discount applied to an order as a whole and you return only part of it, we recalculate the discount across the items you kept and refund the difference; you will never lose the benefit of a promotion because of a partial return.

A single-use discount code that was applied to a fully refunded order will be reissued on request so that you can use it again.

Free gifts and bundles. If you received a free item as part of a promotion and you return the qualifying purchase, please send the free item back with it. If you would rather keep it, we deduct its retail value from your refund and tell you the amount first.

Items received as a gift. If you were given a Feetz & Co. item, contact us with the order number or the buyer's name and email address. We can arrange a return and issue you a store credit for the value of the item, so that the person who bought it for you is not told. Cash refunds can only be issued to the original payment method.

15. Model cancellation form

You do not have to use this form. An email saying that you want to cancel is enough. It is provided because customers in some countries are entitled to receive it.

To: Feetz & Co., Nevara Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Email: hello@feetzdesigns.com

• I hereby give notice that I cancel my contract of sale for the following goods:
• Ordered on / received on:
• Order number:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is sent on paper):
• Date:

16. Your statutory rights

Everything above is our commercial policy, and in most respects it is more generous than the law requires. It does not limit the rights the law gives you, which are set out below for each country we ship to. Where our policy and your statutory rights differ, whichever is better for you applies.

United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason from the moment you place it until 14 days after the day you receive the goods. If your order arrived in several parcels, that period runs from the last one. You then have 14 days from telling us to send the goods back, and you pay the cost of returning them. Where you cancel under these Regulations we refund the price of the goods plus the standard outbound delivery charge, within 14 days of the goods reaching us. We may reduce a refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Our 30-day policy above is longer than this statutory period and applies alongside it.

Separately, the Consumer Rights Act 2015 gives you a 30-day right to reject goods that are faulty, not as described or not fit for purpose and to receive a full refund, and rights to repair, replacement or a price reduction after that, for up to six years in England, Wales and Northern Ireland and five years in Scotland.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand

Where you buy as a consumer, the Consumer Guarantees Act 1993 gives you guarantees of acceptable quality, fitness for purpose and correspondence with description that cannot be contracted out of. The Fair Trading Act 1986 also applies to how we describe and advertise our products.

Canada

Provincial and territorial consumer protection legislation gives you rights in addition to this policy, including implied warranties of merchantable quality. In Quebec, the Consumer Protection Act gives further rights in respect of distance contracts, including a right of cancellation where required information is not provided.

United States

Sellers in the United States are not generally required by federal law to offer a change-of-mind return, so the 30-day window above is a commitment we make to you rather than a legal minimum, and we honor it as written. Your state may give you additional rights, and the Federal Trade Commission's Mail, Internet or Telephone Order Merchandise Rule entitles you to cancel and be refunded if we cannot ship within the time we promised.

17. If your refund is late or missing

Refunds occasionally get held up between our payment provider and your bank. Before contacting us, please check your bank statement rather than only your app balance, and contact your card provider, since a posted refund is not always visible immediately.

If more than 5 business days have passed since we emailed you to say your refund had been issued, write to hello@feetzdesigns.com and we will send you the refund reference from our payment provider. That reference lets your bank locate the payment directly.

If you believe we have not handled a return correctly, say so and ask for it to be reviewed. A person will look at it again and reply with a decision and a reason. We would always rather resolve a dispute with you than through your card issuer.

18. Contact us

Feetz & Co. is a trading name of Nevara Group LLC.

• Registered office: 30 N Gould St Ste R, Sheridan, WY 82801, USA
• Warehouse: 390 NE 191st St STE 8260, Miami, FL 33179, USA
• Email: hello@feetzdesigns.com
• Phone: +1 (505) 498-4388
• Support hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)

Please do not send returns to either address above without a return authorization; we will give you the correct return address when we accept your return.

We aim to answer every message within 24 hours.

Last updated: 26 August 2026.